Shipping & Delivery

Shipping General

All parcels from KOINSHOP are shipped from Korea.  Shipping cost is calculated from Korea to the destination country.
Every order is normally shipped out within 72 hours from the time of receiving the order. If a shipping delay occurs, we inform customers of the issue within 72 hours. We are unable to ship to the following address: P.O. Box, APO, FPO, DPO.

Shipping method and Delivery

KOINSHOP does not include the price of shipping in each product’s price. This provides price transparency for customers. Shipping cost is calculated by weight and differs depending on the shipping method and destination country.

Shipping Method Estimated Delivery Time
(Business Days)
Tracking number Tracking Service URL Weight Limited
(Applied Gross Weight)
Destination Country
Korea Post 10 ~ 35 Provided http://www.track-trace.com/post 100 g ~ 2 Kg Almost Every Country
DHL (Express) 3 ~ 7 Provided http://www.dhl.com/en/express/tracking.html 100 g ~ 30 Kg Almost Every Country
EMS (Express) 3 ~ 7 Provided http://www.track-trace.com/post 100 g ~ 30 Kg Almost Every Country

Note

* Business Days are Monday to Friday, excluding Korean National Holidays.
* If Gross weight (products + packing) is over 2 kg, our system shows only displays DHL or EMS as shipping methods.
* If you do not want express shipping, you can create two separate orders (less than 2 kg each). We will ship out two separate order parcels.

Free Shipping

Free shipping to the U.S. is available when the total order value is at least $70 and total shipping weight is less than 4.4 lbs.
Temporary free shipping events are often run for other countries, so please visit our homepage to see advertised free shipping events.

Parcel Tracking

When order parcels are shipped, we email tracking numbers to customers. The email contains both order details and shipment tracking numbers.

Note

* Final package weight includes protective wrapping and box. The shipping system automatically calculates the total product and package weight at checkout.
* Customers can choose shipping method based on destination country.

Order Value Limit

Due to regulatory customs issues, which can cause extensive delays, KOINSHOP limits order to $200 or less (excluding cost of shipping). Customers who wish to purchase more than $200, we recommend you place two separate orders to avoid customs issues.

Delivery Failure

1. Missing

If a parcel does not reach a customer within 45 Days of shipping, we regard it as missing. In these cases, we can re-send a new parcel or process a customer refund.

2. Unclaimed Return

If a parcel is returned to KOINSHOP because it was unclaimed, the customer is responsible for the shipping costs. KOINSHOP is not responsible for unclaimed parcels.

 

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