User Guide

How to order a product

  1. If you’ve find favorite items, please click “Add To Cart”
  2. If you click “View Cart”, product purchase will proceed. Product name and quantity, size, check the fare.
  3. Please put your order name and address.
  4. Please select payment method.
  5. For orders, please check the amount you’re willing to pay.
  6. Payment by Credit Card or Wire Transfer to Bank account. If you have selected, enter your billing information to payment window after please complete the payment.
  7. Product color, size, etc. due to the nature of the computer display, the actual colors may look different.

Contact

– Address : (Sinsa Dong-Isoni Plaza 3F) Apgujeong-ro 30-gil 17, Gangnam-gu, Seoul, South Korea

– Phone : 82.70.8624.8450

– E-mail : contact@koinshop.com

Delivery

– Shipping Fee

International shipping fee will vary depending on the shipping company rate basis. (including box weight)

– Delivery Date

Normally, it takes about 5~10 business days from your order Product Availability countries, commodity shipping, inventory clearance, etc., depending on the circumstances may vary.

– Attention (Below can be arrived a little late on the day. With that in mind, we are seeking your understanding)

  1. Customer did order without business hours.
  2. Our temporary holiday, New Year, summer holidays.
  3. Shipping congestion, inclement weather conditions and etc.
  4. Saturdays, Sundays and national holidays for the ordered goods will be shipped the next business day.

Payments

– Payments

Total payments for the Products (including tax / sales tax) + shipping (tax / sales tax included)

※ All prices are displayed on the site are sales tax inclusive. ※ Not be responsible for the customs taxes and duties.

– Payment agent enterprise

Korea Post [EMS] – Shipment status will be sent after payment confirmation is complete.

Cancel/Exchange/Refund

We are carefully checking quality and inspection of the products. however, we are responsible for exchange which defective product.

* Please let me know when you return the item. ※ [Koinshop]contact for an email address: Contact@koinshop.com

– For Cancellation

You may cancel the order through e-mail application before shipment. If you purchase with non-deposit account, you can cancel an order in Koinshop.com by yourself before payment. If you’d like to cancel an order for your own will after shipment, the buyer has to bear the shipping fee back and forth.

– For return and replacement

If you need to exchange/return goods, please contact us via email or board for application within 7 business days after arrived the product. Under the condition of inappropriate size, you can exchange when stock is available. Exchange/refund caused by a change of buyer’s will, we may charge you handling fee and buyer is responsible for the shipping fee back and forth. As soon as your application is confirmed, we will inform you corresponding cost. Seller is responsible for shipping fee if the product is not described as advertisement, defective goods, shipped incorrectly item. ※ In addition, exchange/return is carried out as per terms & policy.

– Case of impossible return

Non-defective, shipped correctly item / Doesn’t have any reason for return / Customer tear off the tag, label and price from the product. / All the items must be unworn and in same condition it was received / Any scratch and damage by customer / Products must be returned in the original box or packing / If you have not follow the return schedule / For same categories goods, please copy the original item or damaged package

Personal Information Control Manager [View Privacy Policy]

– Contact Person : Han Chul Shin

– Phone : 82.70.8624.8450

– E-mail : contact@koinshop.com

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