Customs Tax

Customers are fully responsible for any customs-related issues, such as Customs Taxes, Import Taxes, Value added Taxes, and so on. Customers are required to pay charges such as customs fee, service fee, administration fee, warehousing fee whatsoever related to customs.

Customs issues vary by country, so customers need to contact the local customs office for detailed information to avoid potential problem

Hazardous Goods

Each country has a different policy on Hazardous product issues. Koinshop is not responsible for informing of this information, so customers need to contact the local customs information office to check out if the product you buy is hazardous or not.

Customs Refusal

We are not responsible for packages refused by customs, despite any reason including denial to pay tax, banned importing items, and any other customs-related issues. When refused package returns to Koinshop, we are not responsible to ship it out again. But we inform our customers of receiving notice of the package and if customers pay the shipping costs again, Koinshop will ship it out. No refund, no replacement will be incurred by Koinshop with any of customs related issues.