All orders from Koinshop are shipped from Korea.
Every order is normally shipped out within 72 hours from the time of receiving the order.
If a shipping delay occurs, we inform customers of the issue within 72 hours.
After order is shipped, we email tracking numbers to customers.
The email contains both order details and shipment tracking numbers.
Order Value Limit
Due to regulatory customs issues, which can cause extensive delays, Koinshop limits order to $300 or less (excluding cost of shipping).
Customers who wish to purchase more than $300, we recommend you place two separate orders to avoid customs issues.
1. The refund process will NOT be proceeded until Koinshop is informed any official results from the couriers.
2. The customer MUST provide us the proof of evidence such as pictures for any issues occurred
If order is returned to Koinshop because it was unclaimed, the customer is responsible for the shipping costs.
Koinshop is not responsible for unclaimed orders.