Algemene voorwaarden

Terms of Use

Article 1 (Objective)

The objective of these Terms and Conditions (hereinafter “Agreement”), in regards to registration and use of the online store www.koinshop.com (hereinafter “koinshop.com”) operated by koinshop (hereinafter “Company”), is to stipulate the Company and customers’ rights, responsibilities, and terms and procedures concerning the customer’s use of services.

Article 2 (Definitions)

The terms used in this Agreement are defined as follows. Terms used in this Agreement, with the exception of those defined in Article 1, are in accordance with standard commercial practice or relevant law.

  • “koinshop.com” refers to a virtual business place created by means of telecommunication equipment or computer in order to enable users to transact goods or services (hereinafter “Goods, etc.”).

  • “Services” refers to all online services and other various services provided by the Company on koinshop.com.

  • “User” refers to Registered Customers and guests who use the services provided by the Company in accordance to this Agreement.

  • “Registered Customer” refers to a person who has consented to this Agreement and is registered on koinshop.com in order to receive provided Services.

  • “Guest” refers to a person who uses Services provided by koinshop.com without registering.

  • “ID” refers to the email address provided by Users for usage of Services, and used by the Company for customer identification purposes.

  • “Password” refers to a combination of letters and numbers created by the User in order to verify identification and to protect the rights of the customer.

  • “Application (App)” refers to the mobile application provided and managed by the Company in order for Users to purchase goods and use services on koinshop.com.

  • “Reward Points” are a type of payment method provided to Users by the Company, and can be accumulated and used following the purchase of goods or services.

Article 3 (Statement and Modification of Terms)

The Company shall, for easier recognition by users, display the contents of this Agreement, store name, representative, address, business registration number, and contact information (phone number, email address, etc.) on the initial homepage of koinshop.com. Details of this Agreement may be provided in the form of a link to a separate page.

 

Article 4-2 (koinshop.com Membership Service)

The Company may provide membership service of ‘koinshop.com Membership Service’. Details are governed by koinshop.com Membership Service Operation Policy. koinshop.com membership operation policy (including membership benefits) will be notified through the koinshop.com Membership Menu.

Article 8 (Account Termination and Suspension)

Registered Customers may request to terminate their account directly on the website. The Company may restrict or suspend accounts without prior notification in the following circumstances:

  • Activities that threaten the order of electronic commerce on koinshop.com.

  • Activities on koinshop.com that harm public order or violate relevant laws.

  • Distribution of unconfirmed information that damages the reputation and credibility of koinshop.com.

  • Obstructing business by repeatedly cancelling/returning goods or insulting staff members of koinshop.com.

Article 10 (User Notification)

For notifications intended for all Users, the Company may substitute individual notice by posting the relevant information in the “Notices” section of koinshop.com, or by displaying a pop-up on the main screen of koinshop.com.

Article 13 (Intellectual Property Rights)

Product reviews and postings made by Users on koinshop.com may be duplicated, distributed, transmitted, or displayed on websites used by or in affiliation with the Company for the purpose of promoting koinshop.com or the goods and services sold on koinshop.com.

Article 14 (Establishment of Purchase Contract)

Users who wish to make a purchase on koinshop.com may submit a request through the standard procedure. It is the customer's responsibility to ensure accurate shipping information is entered. The Company is not liable for delivery issues resulting from incorrect addresses provided by the customer.

Article 19 (Refunds, Returns, Exchanges)

The User can directly cancel the order through a cancellation request only in the order status ‘Payment completed’. Since it is considered that international shipping has begun from the order status after "Preparing Shipment", the purchase contract cannot be canceled, returned or exchanged unless approved by the Company after international shipping is completed.

Article 22 (Operation of Reward Points)

The Company can award Reward Points to Users, the details of which are in accordance with koinshop.com Reward Point operation policies. Reward Points can be used like cash to purchase goods from koinshop.com.

Article 23 (Relationship Between koinshop.com and “Linked Mall”)

If koinshop.com is connected to another online store via hyperlink, the Company is not responsible for the goods or transactions held between the “Linked Mall” and User.

Article 27 (Applicable Laws and Jurisdiction for Disputes)

This Agreement and Services shall be governed by the laws of the Republic of Korea. All disputes shall be subject to the exclusive jurisdiction of the Seoul Central District Court.